Do I need an account to place my order?
There is no need to have an account to place your order, you can checkout as a guest.
I forgot my password – what do I do?
Please click on the forgot password link and follow the steps.
When will my order be delivered and how do I track it?
Your Order will be delivered in 2 to 4 working days. You can check the status of your shipment on the link sent to you via email.
What payment methods are accepted?
You can either choose to Pay through a Credit/Debit Card or Cash on Delivery.
Can I cancel or exchange my order?
Please Get in touch with our Customer Service Team and we will do our best to help you.
How do I return my product?
Please refer to our Delivery and Returns Policy.
Can I get my purchased gift wrapped?
Yes, please select select the Gift Wrap checkbox on your cart page.
How can I book a Create your own scent session in the store?
Please visit the BESPOKE section on the website, and a link will re-direct you to our What's app for Business. Our fragrance experts will book the session with you in your closest store.
Can I have my perfume engraved after purchase?
Yes, engraving services are available in our stores. You can visit and check the nearest store on the Store Locator Page.
Can I add samples to my order?
Yes, as a special gesture, with each purchase you will receive 2 complimentary samples.